Frequently Asked Questions

Q. What are my options if I earned a Trip for 1?

If you earn a Trip for 1 you will be paired with another Advocate, you can submit a roommate request at registration.
If you earn a Trip for 1 and wish to upgrade to your own room the upgrade cost is $1600
If you earn a Trip for 1 and wish to bring a guest (12 years or older) the cost is $3150

Q. If I am unable to or choose not to travel, is there an alternate award?

No, there is no alternative award. Those who earn at any level and are unable to travel or choose not to travel will not receive any credits or cash for the incentive trip.

Q. What travel documentation do I need?

UNITED STATES CITIZENS

All United States citizens must have a valid Government Issued ID in order to board your plane to Hawaii.

NON-UNITED STATES CITIZENS

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa, may require passports be valid for at least six months beyond your return date, and may require blank passport pages for entry and/or exit stamps.

ALL GUESTS

It is the sole responsibility of each attendee to verify and obtain all necessary documentation and vaccination requirements for travel. It is also the sole responsibility of each attendee to verify, obtain, and be aware of all necessary documentation requirements for any required Covid-19 testing, proof of vaccination or negative test, etc. when traveling. Please check your destination’s specific Covid-19 requirements as well as the requirements of the airline you are traveling on.

Q. Are there any Covid-19 requirements for entering Hawaii?

There are currently no Covid-19 requirements for entering Hawaii.

Q. What airport should I arrive at and depart from?

Flights should arrive and depart from the Maui Airport (OGG).

AIRPORT TRANSFERS

Airport transfers are included for the event dates, if you extend your trip you will be responsible for your own transportation.

AIRFARE REIMBURSEMENT

Your airfare will be reimbursed on April 26th after the trip. Reimbursement is not available if you do not attend the trip. Reimbursements are up to the qualified amount. If your airfare is $400 and you qualified for up to a $500 reimbursement, you will receive $400. If your airfare is $600 and you qualified for a $500 reimbursement you will receive $500. You will need to email your airfare receipt to advocatecare@hughandgrace.com to receive a reimbursement.

Q. What meals are included in my trip?

You will have a $200 credit added to your hotel account for meals during your stay. Thursday dinner, Friday lunch, and Saturday dinner will be provided.

Q. When should I leave for the airport?

Recommended airport check-in time for domestic flights is two hours prior to departure.

Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at https://www.tsa.gov/.

Q. Should I purchase Travel Insurance?

Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.

You will need to provide your state of residence, the total cost of the trip, traveler date of births and ages at time of travel, departure date, return date, and initial date of deposit. Please copy the Destinations Travel Partner contact on your email so they can provide you with the trip cost and initial deposit date.

 For full details of coverage and to purchase travel insurance, please contact:

 Phone: 801-292-8687 OR Toll-Free at 800-882-8028
Email: Vacations@SequelTravel.com

 *When contacting, please advise that you are looking to purchase travel insurance and you will be transferred to a leisure agent.

Q. How much luggage can I take?

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Most airlines will allow you to check bags as well. Please check with your airline to confirm current luggage limitations and any applicable fees* for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage. Luggage may be locked only with a TSA approved lock.

Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

Q. What items can I carry on?

Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.

Q. What is the weather like in Hawaii?

Step off the plane and feel the warm embrace of Kauaʻi with average yearly temperatures ranging between 84 and 69 degrees. Ocean temperatures are also perfect ranging from 71 to 81 degrees year round.

Weather in The Hawaiian Islands is very consistent, with only minor changes in temperature throughout the year. There are really only two seasons in Hawaii: summer (kau) from May to October and winter (hooilo) from November to April. The average daytime summer temperature at sea level is 85° F (29.4° C), while the average daytime winter temperature is 78° (25.6° C). Temperatures at night are approximately 10° F lower than the daytime.

Rainfall & Trade Winds

Throughout the year, Hawaiian weather patterns are affected primarily by high-pressure zones in the north Pacific that pump cool, moist trade winds down onto the islands’ northeastern slopes. These winds are forced upslope by the mountain heights, where their moisture condenses into clouds that produce rain. Most of the rain falls in the mountains and valleys on the windward (northeastern) side of the islands. It is this weather phenomenon that creates Hawaii’s rich, green, tropical environment.

The wettest months are from November to March, but winter rains do not generally disrupt vacation plans since the weather is very localized. This means that if it is raining where you are, there is almost always a sunny spot to be found around the coast.

The Hawaiian Islands’ trade winds mean there is almost always a cooling breeze here. Several times during the year the trade winds will stop completely, and the wind will switch around to come out of the south or west, bringing stormy or hot, sticky weather. Islanders sometimes call this kona weather, because kona means leeward or south, and this points to the direction from which these weather systems arrive.

Mountains

Many visitors are drawn to the natural beauty found in higher elevations such as Kōkeʻe. Temperatures in these higher locations drop 3.5° F for every 1,000 feet above sea level that you climb, so dress appropriately with pants and several layers of clothing. Also note that because of these high elevations, there is less protection from the sun's powerful UV rays, so come prepared with sunblock and sunglasses.

Water & Surf Conditions

The Hawaiian Islands’ near-shore water temperatures remain comfortable throughout the year. The average water temperature is 74° F (23.3° C), with a summer high of 80° F (26.7° C). Wave action varies dramatically between island coasts and seasons. Strong currents can make any beach unsafe at any time during the year, particularly in the winter. Ask your hotel staff or a lifeguard about ocean currents or look for warning flags and posted beach conditions. Please heed all weather warnings before hiking, swimming, sailing or participating in any outdoor activities.

Q. What should I pack?

In Hawaii, every day feels like Aloha Friday. Clothing is casual, and except for one or two upscale restaurants, jackets are not required for dinner. Men in Hawaii have it easy because aloha shirts (casual button-down or collared shirts) are appropriate for just about any occasion. Hawaii's year-round tropical climate ranges from bikini weather during the day to a light sweater or jacket in the evening. Comfortable shoes or sandals are fine for most occasions.

It’s warm in Hawaii, so pack your summer attire. Bring a light, waterproof jacket or sweater for the evenings, a rain poncho for hiking trails in tropical rainforests and casual dress clothes or resort wear if you plan to experience some fine dining. Suits and ties are rarely worn here. You can buy Aloha Shirts and flip-flops (or slippers, as the locals call them) when you get here.

Sun Protection

Hawaii's proximity to the sun makes for gorgeous tans and nasty sunburns, even on cloudy days. If you want that golden glow, tan slowly with a high SPF sunscreen. Bring reef-safe sunscreen to help prevent bleaching of coral and other damage to the islands' ocean habitat. Also, protect yourself with a brimmed hat and sunglasses.

Ocean Activities

If you will be boating, swimming, surfing or enjoying any of Hawaii's other water activities, bring sun protection gear and sunscreen. Swimsuits are easy to purchase, and scuba suits and gear can be rented.

Outdoor Wear

If you will be hiking or will require specialty clothing/equipment, consider buying your gear before you arrive, as the selection can be limited on some islands. A light jacket is recommended for wind and rain.

Golf Attire

Most of the golf courses — public, resort or private — in Hawaii require "proper golf attire," which usually means a collared shirt and dress shorts or slacks—no denim, cargo- or sports shorts. When in doubt, it's best to contact the course or pro shop.

Q. Are there any agricultural restrictions in Hawaii?

Flying to Hawaii is different than traveling to many other destinations. According to the Hawaiʻi Biological Survey, Hawaiʻi is the “endangered species capital of the world,” with more endangered or threatened species per square mile than any other place on the planet.

Bringing non-native species of plants and animals into The Hawaiian Islands can cause harmful effects on human health and well-being, agriculture and Hawaii’s fragile native ecosystem. As a result, the State of Hawaiʻi Department of Agriculture requires passengers arriving with plants, seeds, animals and any other agricultural materials to declare them on the Agricultural Declaration Form distributed aboard your flight to Hawaiʻi. Plant quarantine inspectors will be stationed in the baggage claim area to examine baggage and agricultural items. There is also an optional survey passengers may fill out on the back side of the form.

Be prepared for agricultural inspection upon departure. All baggage from Hawaii to the U.S. Mainland is subject to pre-flight inspection by the U.S. Department of Agriculture. Restrictions on the movement of fruits, plants, live snails, and other items from Hawaii to the Mainland are enforced to prevent the spread of fruit flies and other hazardous plant insects and diseases.

Q. What is the time difference in Hawaii?

Hawaii follows Hawaii-Aleutian Standard Time (HAST), which is 10 hours behind the Coordinated Universal Time (UCT-10). It is five hours behind Eastern Standard Time and two hours behind Pacific Standard Time. Hawaii does not observe Daylight Saving Time, so add one extra hour to the time difference during this period (March through November).

Q. What if I have a special health concern?

If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.